Can I choose my own wines?

Yes, our club is very flexible, you can choose what wines (subject to availability), the quantity and the frequency you want to receive your deliveries.

 

Can I update my own details?

Yes, you can manage the following in your Wine Club Account page.

• Billing and Shipping Details
• Payment Details including updating expired Credit Cards
• Edit your wine selection
• Switch between frequency of delivery

Click ‘Login’ at the top of this page to access your account.

 

Where does Balnaves deliver to?

Balnaves delivers wine anywhere within Australia.

 

When will my first dozen be delivered?

On subscription signup

 

When will my credit card be charged?

For your first subscription shipment, payment will be taken at the time of checkout. Subsequent shipments will be charged the day of your scheduled dispatch from Balnaves.

 

What do I do if I am away when my wine is due?

Not a problem, click here and let us know. We can change the dispatch date or delivery address.

 

Can I change my wines selection?

Yes, simply login to your account and change your details as required.

 

Can I change the frequency of delivery?

Yes, simply login to your account and change your details as required.
What discounts and benefits are available?

Discounts are based on the number of bottles and/or frequency of delivery.

• Receive 6 bottles every 12 months – 5% Discount on wine club wines as well as all other online or Cellar Door purchases.
• Receive 6 bottles every 6 months – 10% Discount on wine club wines as well as all other online or Cellar Door purchases.
• Receive 6 bottles every 3 months – 15% Discount on wine club wines as well as all other online or Cellar Door purchases.
• Receive 12 bottles every 6 months – 15% Discount on wine club wines as well as all other online or Cellar Door purchases.
• Receive 12 bottles every 3 months – 15% Discount on wine club wines as well as all other online or Cellar Door purchases. As well as a complimentary cheese platter when visiting Balnaves Wine Room

 

How do I receive my discount on purchases other than wine club?

Make sure you log into your account. Once logged in you will receive the discount based on your bottle amount/frequency of delivery.

 

If I upgrade my frequency of delivery will I get a better discount on my purchases?

Yes. you will receive discounts based on the discounts available above.

 

If I downgrade my frequency of delivery will I lose my ongoing discount from my previous delivery schedule?

Yes. Your discounts are based on your bottle amount/delivery schedule.

 

Are my Credit Card details stored on the site?

No. We use Stripe payment gateway as well as a SSL certificate to protect your privacy.

 

I have forgotten my password how do I retrieve it?

Go to the login page, type in your email address and select ‘Email One-Time Login Code’. You will be emailed a 6 digit code to use as your login. You can change your password once you have logged in.

 

I want to cancel my membership; how do I do this?

You may cancel your membership at any time by calling us on 08 8737 2946.